Refund policy

RETURN AND REFUND POLICY

Spade Jewelers Last Updated: March 2026

1. OVERVIEW

This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from Spade Jewelers. By making a purchase, you agree to the terms set forth in this policy.

IMPORTANT: Please read this policy carefully before making a purchase. Custom products, including grillz and personalized items, are FINAL SALE and cannot be returned or refunded.

2. RETURN ELIGIBILITY

2.1 Eligible Products

The following products MAY be eligible for return:

  • Standard, non-custom jewelry items
  • Items in original, unworn condition
  • Items with all original tags and packaging
  • Items returned within the return window

2.2 Non-Returnable Products (FINAL SALE)

The following products are NOT eligible for return, exchange, or refund:

  • ALL CUSTOM PRODUCTS including but not limited to:

    • Custom grillz
    • Personalized jewelry
    • Made-to-order items
    • Custom engraved products
    • Items made from dental impressions
    • Modified or customized designs

  • Dental Impression Kits (once opened)

  • Worn or Used Items including:

    • Items that show signs of wear
    • Items with scratches, damage, or alterations
    • Items that have been sized, repaired, or modified

  • Items Without Original Packaging

  • Items Marked "Final Sale" or "Non-Returnable"

  • Gift Cards

  • Items Returned Outside the Return Window

  • Items Purchased During Sales or Promotional Events (unless otherwise stated)

3. RETURN WINDOW

3.1 Standard Return Period

Returns must be initiated within 14 calendar days from the date of delivery.

3.2 How to Calculate Return Window

  • The return window begins on the delivery date as confirmed by the shipping carrier
  • Returns must be INITIATED (Return request submitted) within 14 days
  • Items must be shipped back within 7 days of return authorization

3.3 Late Returns

Returns initiated or received after the return window will NOT be accepted. Items received outside the return window will be returned to you at your expense, or discarded if return shipping is not paid.

4. RETURN CONDITIONS

4.1 Condition Requirements

To be eligible for return, items must be:

  • Unworn: No signs of wear, use, or body contact
  • Undamaged: No scratches, dents, tarnish, or alterations
  • Complete: All components, accessories, and documentation included
  • Original Packaging: Returned in original box, pouch, or packaging with all tags attached
  • Unaltered: No sizing, engraving, modifications, or repairs performed

4.2 Inspection

All returned items are subject to inspection upon receipt. We reserve the right to refuse returns or issue partial refunds for items that:

  • Do not meet condition requirements
  • Show signs of wear or use
  • Are missing components or packaging
  • Have been altered in any way
  • Are not the original item shipped (suspected fraud)

4.3 Condition Discrepancies

If our inspection reveals that the item does not meet return conditions, we may, at our sole discretion:

  • Refuse the return entirely
  • Issue a partial refund (reduced by damage assessment)
  • Return the item to you at your expense
  • Dispose of the item if return shipping is not paid

5. RETURN PROCESS

5.1 Initiating a Return

To initiate a return:

  1. Email info@spadejewelers.com within 14 days of delivery
  2. Include your order number and reason for return
  3. Provide photos of the item(s) in current condition
  4. Wait for Return Authorization (RA) number and instructions

DO NOT ship items back without a Return Authorization number. Unauthorized returns will not be processed and may be discarded.

5.2 Return Authorization

  • Return Authorization is required for ALL returns
  • RA numbers are valid for 7 days from issuance
  • We reserve the right to deny return authorization for any reason

5.3 Shipping Returns

  • Return shipping costs are the CUSTOMER'S responsibility
  • Use a trackable shipping method with insurance
  • We are not responsible for items lost or damaged during return shipping
  • Include the RA number on all packaging

5.4 Return Shipping Address

Return shipping address will be provided with your Return Authorization. Do not ship to any address not specifically provided for returns.

6. REFUNDS

6.1 Refund Method

Refunds will be issued to the original payment method only. We do not issue:

  • Cash refunds
  • Check refunds
  • Refunds to different payment methods
  • Refunds to different accounts

6.2 Refund Amount

Your refund will include:

  • Product price paid

Your refund will NOT include:

  • Original shipping costs
  • Return shipping costs
  • Restocking fees (if applicable)
  • Duties, taxes, or customs fees
  • Gift wrapping fees

6.3 Restocking Fee

A restocking fee of up to 15% may be deducted from your refund. Restocking fees are applied at our discretion based on:

  • Item condition
  • Repackaging requirements
  • Market value changes
  • Processing costs

6.4 Refund Processing Time

  • Refunds are processed within 7-14 business days after receipt and inspection
  • Additional time may be required for your bank or payment provider to post the credit
  • Total refund timeline: 14-30 days from return receipt

6.5 Refund Discrepancies

If you believe there is an error with your refund amount:

  • Contact us within 7 days of receiving the refund
  • Provide your order number and explanation
  • We will review and respond within 10 business days
  • Our determination is final

7. EXCHANGES

7.1 Exchange Policy

Exchanges are available for eligible items, subject to:

  • Return eligibility requirements
  • Product availability
  • Price differences (you pay the difference for higher-priced items)

7.2 Exchange Process

  1. Follow the return process to initiate an exchange
  2. Specify the item you wish to exchange for
  3. If the exchange item is available, we will provide instructions
  4. Ship the original item back
  5. Exchange item will ship after receipt and inspection

7.3 Exchange Limitations

  • Exchanges are subject to product availability
  • We cannot hold inventory for exchanges
  • Price adjustments apply for items of different value
  • Original shipping costs are non-refundable

8. DEFECTIVE PRODUCTS

8.1 Definition of Defect

A "defect" means a manufacturing flaw that:

  • Existed at the time of delivery
  • Is not caused by normal wear, misuse, or improper care
  • Affects the functionality or structural integrity of the product

The following are NOT defects:

  • Normal wear and tear
  • Damage from misuse, accidents, or improper care
  • Color variations in natural materials
  • Minor variations in handcrafted items
  • Discoloration from body chemistry or products
  • Fit or comfort issues (especially for custom items)
  • Aesthetic preferences

8.2 Reporting Defects

If you believe you received a defective product:

  • Contact us within 7 days of delivery
  • Provide your order number and detailed description
  • Include clear photographs of the defect
  • Do not attempt repairs (this voids any remedy)

8.3 Defect Evaluation

We will evaluate defect claims based on:

  • Photos and description provided
  • Manufacturing records
  • Whether the issue constitutes a defect vs. normal characteristics

8.4 Defect Resolution

If we determine a product is defective, we may, at our sole discretion:

  • Repair the item
  • Replace the item (subject to availability)
  • Issue store credit
  • Issue a partial or full refund

Resolution type is determined solely by Spade Jewelers. You are not entitled to a specific remedy.

9. CUSTOM PRODUCTS AND GRILLZ

9.1 FINAL SALE POLICY

ALL CUSTOM PRODUCTS, INCLUDING GRILLZ, ARE FINAL SALE.

Custom products cannot be:

  • Returned
  • Exchanged
  • Refunded

This policy applies regardless of:

  • Fit issues
  • Comfort concerns
  • Color or appearance preferences
  • Change of mind
  • Buyer's remorse

9.2 Reason for Final Sale Policy

Custom products are:

  • Made specifically for you
  • Based on your unique specifications or impressions
  • Cannot be resold or repurposed
  • Involve significant labor and material investment

9.3 Your Responsibilities for Custom Orders

When ordering custom products, you are responsible for:

  • Providing accurate impressions and specifications
  • Reviewing and approving designs before production
  • Understanding that variations may occur
  • Accepting the final product as made to your specifications

9.4 Custom Product Issues

For custom products, we MAY, at our sole discretion, offer remedies for:

  • Manufacturing defects (structural failures, material defects)
  • Significant deviations from approved specifications (not minor variations)

We do NOT offer remedies for:

  • Fit or comfort issues
  • Color or appearance preferences
  • Issues caused by inaccurate impressions provided by you
  • Minor variations inherent to handcrafted items
  • Buyer's remorse or change of mind

9.5 Adjustment Services

We may offer paid adjustment services for custom products. These services:

  • Are not guaranteed
  • Require shipping at your expense
  • May require additional fees
  • Do not constitute a warranty or return

10. CANCELLATIONS

10.1 Standard Products

Orders for standard products may be cancelled:

  • Within 24 hours of order placement
  • Before the order ships
  • By contacting us at info@spadejewelers.com

10.2 Custom Products

CUSTOM PRODUCT ORDERS CANNOT BE CANCELLED once production has begun. Production begins:

  • Upon receipt of deposit/payment
  • Upon receipt of dental impressions
  • Upon approval of custom design

If you request cancellation before production begins, a cancellation fee of up to 50% may apply.

10.3 Cancellation Refunds

If cancellation is approved:

  • Refunds are processed within 7-14 business days
  • Cancellation fees may apply
  • Refunds are issued to the original payment method

11. CHARGEBACKS AND DISPUTES

11.1 Contact Us First

If you have an issue with your order, please contact us before filing a chargeback or dispute with your payment provider. We are committed to resolving issues fairly.

11.2 Consequences of Chargebacks

Filing a chargeback or dispute without first attempting to resolve the issue with us may result in:

  • Permanent account suspension
  • Collection actions for recovered amounts
  • Reporting to fraud prevention databases
  • Legal action to recover costs

11.3 Fraudulent Chargebacks

We actively dispute fraudulent chargebacks and will pursue all legal remedies against customers who:

  • Receive products and file chargebacks
  • File false claims of non-receipt
  • Falsely claim products are defective
  • Abuse the chargeback process

12. STORE CREDIT

12.1 Issuance

Store credit may be issued at our discretion for:

  • Returns where refund is not available
  • Goodwill gestures
  • Promotional purposes

12.2 Store Credit Terms

  • Store credits are non-transferable
  • Store credits have no cash value
  • Store credits cannot be exchanged for cash
  • Store credits expire 12 months from issuance
  • Store credits cannot be combined with other promotions (unless specified)

13. DISCLAIMERS AND LIMITATIONS

13.1 NO WARRANTY OF SATISFACTION

WE DO NOT GUARANTEE SATISFACTION WITH ANY PURCHASE. DISSATISFACTION, CHANGE OF MIND, OR BUYER'S REMORSE ARE NOT GROUNDS FOR RETURN OR REFUND.

13.2 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY RETURN, REFUND, OR EXCHANGE IS LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE AFFECTED ITEM. WE ARE NOT LIABLE FOR ANY:

  • CONSEQUENTIAL OR INCIDENTAL DAMAGES
  • LOST PROFITS OR OPPORTUNITIES
  • EMOTIONAL DISTRESS
  • TRAVEL OR ACCOMMODATION EXPENSES
  • ANY OTHER DIRECT OR INDIRECT DAMAGES

13.3 DISCRETIONARY REMEDIES

ALL RETURNS, REFUNDS, EXCHANGES, AND REMEDIES FOR DEFECTS ARE PROVIDED AT OUR SOLE DISCRETION. NOTHING IN THIS POLICY CREATES ANY OBLIGATION OR GUARANTEE OF SPECIFIC REMEDIES.

13.4 POLICY MODIFICATIONS

We reserve the right to modify this policy at any time. Changes apply to orders placed after the effective date of the modification.

14. CONTACT US

For returns, refunds, or exchanges:

Spade Jewelers Email: info@spadejewelers.com Phone: [Your Phone Number]

Please include your order number in all communications.

By making a purchase, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.