Shipping policy

SHIPPING POLICY

Spade Jewelers Last Updated: March 2026

1. OVERVIEW

This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from Spade Jewelers. By placing an order, you agree to the terms set forth in this policy.

IMPORTANT DISCLAIMER: Shipping times are estimates only and are NOT guaranteed. Spade Jewelers, its owners, officers, directors, employees, and affiliates shall not be liable for any delays, losses, damages, or any other issues arising from shipping and delivery.

2. PROCESSING TIMES

2.1 Standard Products

  • Processing Time: 3-7 business days
  • Processing begins after payment confirmation
  • Business days exclude weekends and holidays

2.2 Custom Products (Including Grillz)

  • Processing Time: 2-4 weeks after receipt of dental impressions/specifications
  • Custom products require additional time for fabrication
  • Processing time begins when all required materials (impressions, specifications, full payment) are received
  • Complexity of design may affect processing time
  • Rush orders may be available for an additional fee (subject to availability)

2.3 High-Demand Periods

During peak seasons (holidays, sales events), processing times may be extended. We will communicate any delays, but we are not liable for extended processing times during these periods.

3. SHIPPING METHODS AND TIMEFRAMES

3.1 Domestic Shipping (United States)

Shipping Method Estimated Transit Time Notes
Standard Shipping 5-10 business days
Expedited Shipping 3-5 business days Additional fee applies
Express Shipping 1-3 business days Additional fee applies
Overnight Shipping 1-2 business days Additional fee applies

3.2 International Shipping

Region Estimated Transit Time Notes
Canada 7-14 business days
Europe 10-21 business days
Australia/New Zealand 14-28 business days
Asia 10-21 business days
Rest of World 14-30+ business days

INTERNATIONAL DISCLAIMER:

  • International shipping times are highly variable
  • Transit times do not include customs processing
  • Customs delays are common and beyond our control
  • We are not responsible for international shipping delays

4. SHIPPING COSTS

4.1 Shipping Cost Calculation

Shipping costs are calculated based on:

  • Destination address
  • Package weight and dimensions
  • Shipping method selected
  • Declared value (for insurance purposes)

Shipping costs are displayed at checkout before payment and are non-refundable.

4.2 Additional Fees

You may be responsible for additional fees, including:

  • Customs duties and import taxes
  • Brokerage fees
  • Remote area surcharges
  • Address correction fees
  • Redelivery fees

5. CUSTOMS AND IMPORT DUTIES (INTERNATIONAL ORDERS)

5.1 Customer Responsibility

For international orders, YOU are solely responsible for:

  • All customs duties, taxes, and import fees
  • Compliance with your country's import regulations
  • Providing accurate customs information
  • Paying any fees required for package release

5.2 Customs Declaration

We are required to accurately declare the contents and value of shipments for customs purposes. We cannot:

  • Mark items as "gifts" to avoid duties
  • Undervalue items on customs forms
  • Misrepresent package contents

5.3 Customs Delays

  • Packages may be held for customs inspection
  • Customs processing times vary by country
  • We are not responsible for customs delays or seizures
  • No refunds will be issued for packages delayed or seized by customs

5.4 Refused Packages

If you refuse to pay customs duties and the package is returned to us:

  • You are responsible for return shipping costs
  • A restocking fee may apply
  • Original shipping costs are non-refundable

6. SHIPPING ADDRESS

6.1 Address Accuracy

You are solely responsible for providing accurate and complete shipping information, including:

  • Full name
  • Street address (no P.O. Boxes for high-value items)
  • City, state/province, postal code
  • Country
  • Phone number

6.2 Address Errors

We are NOT responsible for:

  • Orders shipped to incorrect addresses provided by you
  • Orders returned due to incomplete addresses
  • Additional shipping costs for address corrections
  • Reshipment of orders due to address errors

6.3 Address Changes

Address changes after order submission:

  • May not be possible once shipped
  • May incur additional fees
  • Must be requested immediately by contacting customer service

7. ORDER TRACKING

7.1 Tracking Information

  • Tracking information will be provided via email once your order ships
  • Tracking updates may be delayed and are provided by the shipping carrier
  • We are not responsible for tracking inaccuracies

7.2 Tracking Limitations

  • Some international shipments may have limited tracking visibility
  • Tracking may not update in real-time
  • "Delivered" status is provided by the carrier and is considered proof of delivery

8. DELIVERY

8.1 Delivery Attempts

  • Carriers typically make 1-3 delivery attempts
  • If delivery cannot be completed, the package may be held at a local facility
  • Unclaimed packages will be returned to us
  • You are responsible for reshipping costs for returned packages

8.2 Signature Requirements

For high-value shipments:

  • Signature may be required upon delivery
  • If you are unavailable, the carrier may hold the package for pickup
  • We are not responsible if packages are left without signature at carrier's discretion

8.3 Delivery Confirmation

Carrier delivery confirmation constitutes proof of delivery. We are not responsible for packages marked as delivered by the carrier.

8.4 Safe Place Delivery

If you authorize delivery to a "safe place" or request the carrier leave the package:

  • You assume all risk of loss or theft
  • We are not responsible for missing packages
  • No refund or replacement will be provided

9. RISK OF LOSS

9.1 Transfer of Risk

RISK OF LOSS AND TITLE TO PRODUCTS PASSES TO YOU UPON DELIVERY OF THE PRODUCTS TO THE SHIPPING CARRIER. Once we deliver your package to the carrier, we are no longer responsible for:

  • Loss during transit
  • Damage during transit
  • Theft after delivery
  • Carrier delays
  • Carrier mishandling

9.2 Insurance

  • We may insure shipments at our discretion
  • Additional insurance may be available for purchase
  • Insurance claims are subject to carrier policies
  • We will assist with claims but are not liable for claim denials

10. LOST, STOLEN, OR DAMAGED PACKAGES

10.1 Reporting Issues

If your package is lost, stolen, or damaged:

  • Contact us within 7 days of estimated delivery date
  • Provide order number and tracking information
  • Provide photos of damage (if applicable)
  • File a police report (for theft)

10.2 Investigation

We will:

  • Initiate an investigation with the shipping carrier
  • Investigations typically take 7-21 business days
  • Provide updates as available

10.3 Resolution

DISCLAIMER: We are NOT liable for lost, stolen, or damaged packages. However, we may, at our sole discretion:

  • File an insurance claim on your behalf
  • Offer a replacement (subject to carrier claim approval)
  • Offer store credit
  • Offer a partial refund

Resolution is determined on a case-by-case basis and is NOT guaranteed. Carrier claim denials are final.

10.4 Package Theft

We are NOT responsible for packages stolen after delivery confirmation. If a package is marked as delivered but you did not receive it:

  • Check with neighbors and household members
  • Check secure locations around your property
  • Contact the carrier directly
  • File a police report
  • Contact us within 48 hours

11. UNDELIVERABLE PACKAGES

Packages may be returned to us if:

  • Address is incorrect or incomplete
  • Package is unclaimed
  • Delivery is refused
  • Customs duties are unpaid (international)

For returned packages:

  • You are responsible for reshipping costs
  • A restocking fee may apply
  • Original shipping costs are non-refundable
  • If you do not arrange reshipment within 30 days, the order may be cancelled and a partial refund issued (minus all fees)

12. SHIPPING RESTRICTIONS

12.1 Restricted Destinations

We may not ship to certain locations due to:

  • Legal restrictions
  • Carrier limitations
  • High-risk areas
  • Embargoed countries

12.2 P.O. Boxes and APO/FPO

  • P.O. Boxes may not be accepted for high-value items
  • APO/FPO shipping available with extended delivery times
  • We are not responsible for extended delays to military addresses

13. SPECIAL SHIPPING INSTRUCTIONS

Special shipping requests (hold for pickup, specific delivery times, etc.):

  • May not be possible
  • Are not guaranteed
  • We are not responsible if carriers do not follow instructions

14. SHIPPING DELAYS

14.1 Causes of Delays

Shipping may be delayed due to factors beyond our control, including:

  • Weather events and natural disasters
  • Carrier delays and capacity issues
  • Customs processing
  • Holidays and peak seasons
  • Pandemics or public health emergencies
  • Labor disputes
  • Supply chain disruptions
  • Government actions

14.2 No Liability for Delays

WE ARE NOT LIABLE FOR ANY SHIPPING DELAYS REGARDLESS OF CAUSE. We do not provide refunds, discounts, or compensation for delayed shipments.

15. DISCLAIMER AND LIMITATION OF LIABILITY

15.1 SHIPPING DISCLAIMER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPADE JEWELERS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES DISCLAIM ALL LIABILITY FOR:

  • SHIPPING DELAYS OF ANY DURATION
  • LOST, STOLEN, OR DAMAGED PACKAGES
  • CUSTOMS SEIZURES OR DELAYS
  • CARRIER ERRORS OR NEGLIGENCE
  • DELIVERY TO INCORRECT ADDRESSES (IF PROVIDED BY CUSTOMER)
  • ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM SHIPPING

15.2 MAXIMUM LIABILITY

OUR MAXIMUM LIABILITY FOR ANY SHIPPING-RELATED ISSUE SHALL NOT EXCEED THE SHIPPING COST PAID FOR THE AFFECTED ORDER.

15.3 ASSUMPTION OF RISK

BY PLACING AN ORDER, YOU ACKNOWLEDGE AND ACCEPT ALL RISKS ASSOCIATED WITH SHIPPING, INCLUDING BUT NOT LIMITED TO DELAYS, LOSS, DAMAGE, AND THEFT.

16. CONTACT US

For shipping inquiries:

Spade Jewelers Email: info@spadejewelers.com Phone: [Your Phone Number]

By placing an order, you acknowledge that you have read, understood, and agree to this Shipping Policy.